Where to write
support@cuptune.com is the only contact address. Start the subject with “Correction” when a figure or sentence looks wrong. For access, objection, correction, deletion, consent-withdrawal or applicable advertising opt-out requests, use the subject “Privacy request”; we ask only for the minimum information needed to act.
What to send
- The page address, copied from the browser bar.
- For a correction, the figure or sentence you think is wrong, what you expected instead and, if you have one, the source you are reading from.
- For a calculator, timer or journal problem, the browser and device, and the steps that led to it.
- For an accessibility problem, what you were trying to do and the assistive technology you use, if any.
What not to send
Do not send bean purchase receipts, a journal export, tasting notes or any other private detail. A page URL and a short description are enough. Your journal never leaves your browser and CupTune cannot open it, so nobody will ask you for it. There is no account and no payment on the site, so never send a password or card details either.
What happens next
Messages are reviewed on working days. There is no guaranteed emergency or same-day response. A reported figure is checked against its cited source or its formula, as the editorial policy describes; a reported fault in a tool is reproduced in a current browser before it is fixed. Where a reply is needed it says what changed, or why nothing did.